Service Advisor

RDO Equipment Co; Lincoln (NE); On-site; USD 40,000 - 52,000; Full time

Job summary

RDO Equipment Co. is seeking a detail‑oriented individual to support the service department by ensuring accurate, on‑time reporting for work orders and warranty processing. You will post charges, close files timely, and communicate with customers professionally from Lincoln, NE.

Some weekends and night shifts may be required. You will maintain files, update customer profiles, and participate in training to build knowledge of our equipment and service processes.

Qualifications

• Strong computer skills required.
• Knowledge of service process and procedures preferred.
• Strong organizational skills are essential.
• Excellent oral and written communication skills required.
• Strong customer service skills desired.
• General understanding of mechanical/technical terms preferred.

Responsibilities

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles from customer work orders.
• Maintain knowledge on equipment sold within the dealership's area of responsibility.
• Follow safety rules and company policies as per manuals and handbook.
• Present a professional image of RDO Truck Centers to customers and community.
• Seek and participate in available company training to develop knowledge and skills.
• Participate in company/location communications such as huddles and department meetings.
• Maintain positive, professional relationships with peers and management.
• Perform other duties as assigned by management.

Skills

Strong computer skills

Knowledge of service process

Strong organizational skills

Excellent oral and written comms

Strong customer service

Mechanical/technical terms knowledge

Job description

This individual is responsible for maintaining accurate and on-time reports relative to the service department's operation within the dealership. This individual will perform functions to support the work order process, including but not limited to, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner. Some weekends and night shifts will be needed.

Specific Duties Include:

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

#RDOTruck

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.