Truck Service Advisor – Fast-Paced, Customer-Driven

Colonial Group; Wilmington (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k with match

Health, Dental & Vision Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group is seeking a Service Advisor in Wilmington, NC to greet customers, listen to vehicle concerns, and perform thorough inspections in the maintenance area.

Responsibilities include verifying warranty coverage, preparing repair orders, and communicating estimates with customers. You will monitor repairs, process approvals, collect payments, and ensure timely completion with strong attention to detail.

Qualifications

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in fast pace environment.
• Work well with internal and external customers.

Responsibilities

• Greet customers upon arrival in maintenance area and listen to vehicle concerns.
• Explain estimates and provide daily updates to customers.
• Verify warranty and service contract coverage and prepare repair orders.
• Obtain approvals and monitor repair work for timely completion.
• Close out service orders and collect payments.
• Collaborate with Estimator and Dispatcher for RO routing.

Skills

Technical knowledge

Truck parts knowledge

Customer service

Communication skills

Problem solving

Organizational skills

Time management

Fast-paced environment

Customer relations

Job description

Velocity Vehicle Group is seeking a Service Advisor in Wilmington, NC to greet customers, listen to vehicle concerns, and perform thorough inspections in the maintenance area.

Responsibilities include verifying warranty coverage, preparing repair orders, and communicating estimates with customers. You will monitor repairs, process approvals, collect payments, and ensure timely completion with strong attention to detail.