Service Advisor/ Technician Dispatch

Sammons Industrial, LLC; Tupelo (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

ESOP

401(k) Plan

Training & Tuition Reimbursement

Health and Wellness Benefits

Paid Holidays and Time Off

PPE/Uniforms and Safety Boots

Life and Short-Term Disability

Job summary

Sammons Industrial, LLC is hiring a Service Advisor/Dispatcher to coordinate and dispatch service technicians on-site in Tupelo, MS. You will manage work orders, quotes, and invoicing while ensuring timely communication with customers and teams across Sales, Parts, and Rentals.

The role requires strong organization and customer-service skills with 5+ years in related fields, plus proficiency in Microsoft Office and service-system tools. Eligible employees gain ESOP, 401(k), and health benefits.

Qualifications

• Minimum high school diploma or equivalent; technical school or college education a plus.
• 5+ years in customer service, operations, or related field preferred.
• Strong communication and organizational skills; able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and dispatch service technicians based on skills, availability, and customer needs.
• Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Monitor technician productivity and service performance to improve efficiency, safety, and customer satisfaction.
• Build strong relationships with customers, technicians, and cross-functional teams to deliver a great service experience.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Technical/college education a plus

Tools

Microsoft Office

Service orders / invoicing systems

Job description

Service Advisor/ Technician Dispatch# Careers## Service Advisor/ Technician DispatchApply: On-site: Tupelo, MS: Full time: Posted 2 Days Ago: JR10681**Remote Type:**On-site***You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by company**How You’ll Make a Difference**As a Customer Service Advisor, you'll be the connection between our customers and service technicians, making sure every service experience is smooth, timely, and dependable. You'll help keep our technicians moving, our customers informed, and our service operations running strong. Your ability to communicate, solve problems, and support others will make a real difference for the people who count on us. **What You’ll Do*** Coordinate and dispatch service technicians based on skills, availability, and customer needs while keeping everyone informed on schedules, repairs, and progress.* Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements to ensure accuracy and timely completion.* Monitor technician productivity, service performance, and open repair orders while partnering with leadership to improve efficiency, safety, and customer satisfaction.* Build strong relationships with customers, technicians, and teams across Sales, Parts, and Rental to solve problems, support service opportunities, and deliver a great experience. **What You’ll Bring*** A high school diploma or equivalent; technical school or college education is a plus.* Strong customer service and communication skills, with 5+ years of experience in customer service, operations, or a related field preferred.* Excellent organization, attention to detail, and the ability to manage competing priorities in a fast-paced environment.* Confidence using Microsoft Office and business systems, with experience in service orders, invoicing, purchase orders, or service operations preferred. **Why You’ll Love Working With Us*** A legacy you can be proud of. Join a company with over 130 years of history, built on integrity, reliability, and a commitment to doing what's right.* People who have your back. Be part of a hardworking, supportive team where safety matters, relationships come first, and everyone plays a part in our success.* Work that makes a difference. Take pride in helping customers, supporting technicians, and keeping businesses moving forward every day.**Job Details**Pay Type:Salary