Service Dispatch & Customer Success Specialist

Sammons Industrial, LLC; Tupelo (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay and Bonuses

ESOP retirement savings

401(k)

Training and Tuition Reimbursement

Work/Life Balance

Paid Holidays

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms

Life and Disability paid for by the公司

Job summary

Sammons Industrial, LLC in Tupelo, MS is seeking a Customer Service Advisor to be the connection between customers and service technicians, ensuring service experiences are smooth, timely, and dependable. You’ll coordinate dispatch, manage work orders, and maintain invoicing details while building strong relationships across teams to keep operations moving.

The role requires a high school diploma and 5+ years of customer service experience; proficiency with Microsoft Office and business systems

Qualifications

• High school diploma or equivalent required; technical school or college education is a plus.
• 5+ years of experience in customer service, operations, or a related field.
• Strong organization and attention to detail with ability to multitask.
• Proficiency with Microsoft Office and business systems for service orders and invoicing.

Responsibilities

• Coordinate and dispatch service technicians based on skills, availability, and customer needs.
• Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Monitor technician productivity and service performance to improve efficiency and safety.
• Build strong relationships with customers and teams to deliver great service experiences.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Technical school or college education is a plus

Tools

Microsoft Office

Business systems

Service orders

Invoicing

Job description

Sammons Industrial, LLC in Tupelo, MS is seeking a Customer Service Advisor to be the connection between customers and service technicians, ensuring service experiences are smooth, timely, and dependable. You’ll coordinate dispatch, manage work orders, and maintain invoicing details while building strong relationships across teams to keep operations moving.

The role requires a high school diploma and 5+ years of customer service experience; proficiency with Microsoft Office and business systems