Service Writer / Dispatcher (CSA)

Briggs Industrial Solutions, Inc.; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

ESOP 401(k)

Tuition reimbursement

Work-life balance

Paid holidays

Health benefits

PPE/Uniforms

Disability coverage

Job summary

Briggs Industrial Solutions, Inc. is hiring a Customer Service Advisor for an on-site role in the Houston area. You will connect customers with service technicians, track repairs, and ensure clear communication and smooth operations.

The ideal candidate has 5+ years in customer service or operations, strong MS Office and systems skills, and a proactive mindset focused on helping customers and teammates succeed.

Qualifications

• A high school diploma or equivalent; technical school or college education is a plus.
• Strong customer service, communication, and organizational skills.
• Experience in customer service, operations, or a similar role, preferably 5+ years.
• Experience with service orders, invoicing, and purchase orders is a plus.
• Confidence using Microsoft Office and business systems, with a detail‑oriented mindset and a sense of urgency.

Responsibilities

• Coordinate and schedule service technicians, monitor repair progress, and inform customers of updates.
• Manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Partner with service leadership and technicians to improve productivity and safety; ensure timely work.
• Collaborate with Sales, Parts, Rental, and other teams to keep operations moving and deliver a seamless service experience.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Technical school or college education is a plus

Tools

Microsoft Office

Business systems

Job description

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

At Briggs Industrial Solutions, we believe great service starts with great people. For over 130 years, we've built our reputation on hard work, integrity, and taking care of our customers and each other. We're proud of where we've been, but even more excited about where we're going.

We're looking for a Customer Service Advisor who enjoys bringing people together, solving problems, and making sure customers feel taken care of. If you're organized, dependable, and thrive in a fast-paced environment where every day brings something new, we'd love to have you on our team.

How You’ll Make a Difference

As a Customer Service Advisor, you'll be the connection between our customers and service technicians, helping keep repairs on track, communication clear, and operations running smoothly. Your ability to stay one step ahead, support your teammates, and deliver an outstanding customer experience will make a real difference every day.

What You’ll Do

• Coordinate and schedule service technicians, monitor repair progress, and keep customers informed of updates, timelines, and next steps.
• Manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements with accuracy and attention to detail.
• Partner with service leadership and technicians to improve productivity, resolve challenges, and ensure work is completed safely, efficiently, and on time.
• Work closely with Sales, Parts, Rental, and other teams to keep operations moving, support customer needs, and deliver a seamless service experience.

What You’ll Bring

• A high school diploma or equivalent; technical school or college education is a plus.
• Strong customer service, communication, and organizational skills, with the ability to balance multiple priorities while staying calm under pressure.
• Experience in customer service, operations, or a similar role, preferably 5+ years.
• Experience with service orders, invoicing, and purchase orders is a plus.
• Confidence using Microsoft Office and business systems, along with a detail-oriented mindset, a sense of urgency, and a genuine desire to help others succeed.

Why You’ll Love Working With Us

A legacy you can be proud of. Join a company with over 130 years of history, built on integrity, reliability, and doing right by people. People who have your back.

Work alongside hardworking teammates and leaders who value safety, teamwork, and treating people with respect.

Work that matters. Be part of a team where your contributions are noticed, your ideas are valued, and you help keep our customers' businesses moving forward.

At Briggs, we're more than a team that gets the job done. We're people who look out for one another, take pride in our work, and believe that doing things the right way always matters.

Come build something meaningful with us.

Job Details Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail