Customer Service Advisor

Sammons Industrial, LLC; Dothan (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

ESOP

Competitive pay

401(k)

Tuition reimbursement

Paid holidays & time off

Health & wellness benefits

Safety boot program

Job summary

Sammons Industrial, LLC in Dothan, AL, is seeking a Customer Service Advisor to coordinate service calls and keep customers informed. You’ll dispatch technicians, monitor orders, and collaborate with multiple teams to resolve issues quickly. The role requires a high school diploma, 5+ years in customer service or operations, and strong communication.

Proficiency in Microsoft Office and PO experience are a plus; ESOP and bonus opportunities are part of our compensation culture.

Qualifications

• High school diploma required; technical school or college education preferred.
• 5+ years of customer service, operations, or similar experience.
• Strong communication, organization, multitasking, and attention to detail.
• Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus.

Responsibilities

• Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
• Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
• Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
• Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.

Skills

Customer service experience

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma

Technical school preferred

Tools

Microsoft Office

Service order / PO experience

Job description

## Customer Service AdvisorApply: Dothan, AL: Full time: Posted Today: JR10625**Remote Type:*****You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by company**How You’ll Make a Difference**You’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs. **What You’ll Do*** Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.* Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.* Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.* Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly. **What You’ll Bring*** High school diploma required; technical school or college education preferred.* 5+ years of customer service, operations, or similar experience preferred.* Strong communication, organization, multitasking, and attention to detail.* Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus. **Why You’ll Love Working With Us*** Join a team that values integrity, safety, teamwork, and taking care of people.* Make a direct impact on our customers and service team every day.* Be part of a company with more than 130 years of history and a strong focus on the future.**Job Details**Pay Type:Salary### About UsAt Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.