Service Advisor/ Technician Dispatch

Briggs Industrial Solutions, Inc.; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP

401(k) plan with company match

Tuition reimbursement

Paid holidays and time off

Health and wellness benefits

PPE/Uniforms and safety boot program

Life and short-term disability paid by

Job summary

Briggs Industrial Solutions, Inc. in Dothan, AL is seeking an experienced dispatcher to coordinate technicians and service orders, ensuring timely updates and efficient execution of work on diverse industrial projects.

The role emphasizes strong communication, organization, and collaboration across Service, Sales, Rental, Parts teams to keep jobs moving and customer satisfaction high.

Qualifications

• High school diploma required; technical school or college education preferred.
• 5+ years of customer service, operations, or similar experience.
• Strong communication, organization, multitasking, and attention to detail.
• Proficiency with Microsoft Office; service order, invoicing, or purchase order experience is a plus.

Responsibilities

• Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
• Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
• Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
• Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.
• Provide timely updates to customers and maintain clear, professional communication.

Skills

Customer service

Operations coordination

Communication

Organization

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Remote Type:You belong at a company that treats you like an Owner!Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.Join a team that takes care of you. Here are some ways we do that:Competitive Pay and Performance-Based BonusesEarn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)401(k)Training and Tuition ReimbursementWork/Life BalancePaid Holidays and Time OffHealth and Wellness BenefitsTool Benefits, PPE/Uniforms, Safety Boot ProgramLife and Short Term Disability paid for by companyHow You’ll Make a DifferenceYou’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs.What You’ll DoDispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.What You’ll BringHigh school diploma required; technical school or college education preferred.5+ years of customer service, operations, or similar experience preferred.Strong communication, organization, multitasking, and attention to detail.Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus.Why You’ll Love Working With UsJoin a team that values integrity, safety, teamwork, and taking care of people.Make a direct impact on our customers and service team every day.Be part of a company with more than 130 years of history and a strong focus on the future.Job DetailsPay Type:Salary