Service Advisor (Nights) | Slidell, LA

Empire Truck Sales; Heritage Subdivision (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Disability (short-term & long-term)

Advancement opportunities

In-house training

Job summary

Empire Truck Sales is seeking a customer-focused Service Advisor to join our service team in the Southeast. You will be the main point of contact for service needs and coordinate with parts and service staff to keep repairs and warranty work moving smoothly.

If you are a strong communicator, quick learner, and natural problem solver, this is your chance to grow with an industry leader that values career development, competitive pay, and a comprehensive benefits package.

Qualifications

• 2+ years of experience in a Parts and/or Service support role (automotive, equipment, or heavy truck dealership preferred).
• Strong knowledge of dealership or truck industry terminology (or a willingness to learn quickly).
• Proficiency with Microsoft Office and web-based applications.
• Valid driver’s license with a clean MVR.

Responsibilities

• Deliver an exceptional customer experience as the main point of contact for service needs.
• Coordinate with parts and service teams to manage repairs, labor, and sublet work.
• Open and process work orders, ensuring accuracy for retail and warranty jobs.
• Communicate repair updates clearly and promptly to customers.
• Support daily operations in both Parts and Service departments.
• Work alongside a skilled team committed to excellence and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Relationship building

Tools

Microsoft Office

Job description

Drive Customer Success. Grow Your Career with Empire.Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. As we continue to grow, we’re looking for a customer-focused Service Advisor to join our service team. If you’re a strong communicator, a quick learner, and a natural problem solver, this is your chance to grow your career with an industry leader.At Empire, we don’t just offer jobs—we offer careers with purpose. We’re passionate about serving others, building lasting relationships, and providing best-in-class service. Join us and be part of a company that invests in your success.What You’ll DoDeliver an exceptional customer experience as the main point of contact for service needsCoordinate with parts and service teams to manage repairs, labor, and sublet workOpen and process work orders, ensuring accuracy for retail and warranty jobsCommunicate repair updates clearly and promptly to customersSupport daily operations in both Parts and Service departmentsWork alongside a skilled team committed to excellence and customer satisfactionWhat We’re Looking For2+ years of experience in a Parts and/or Service support role (automotive, equipment, or heavy truck dealership preferred)Retail experience is a plusStrong knowledge of dealership or truck industry terminology (or a willingness to learn quickly)Proficiency with Microsoft Office and web-based applicationsValid driver’s license with a clean MVRDetail-oriented, organized, and able to multitask in a fast-paced environmentExcellent communication skills (verbal & written) with a talent for building relationshipsA self-starter who thrives in a team environment and is eager to learnWhy Join Empire?Competitive pay structureIn-house training and development opportunitiesComprehensive benefits package (Medical/Dental/Vision)Company-paid short-term & long-term disability401(k) with company matchAdvancement opportunities with a growing companyEmpire Truck Sales promotes a safe, drug-free workplace. All candidates must pass a background check and drug test upon offer acceptance.Empire Truck Sales, LLC is an Equal Opportunity Employer.