Service Clerk | Winona, MS

Empire Truck Sales; Winona (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Empire Truck Sales, LLC, a leading Freightliner/Western Star dealer, seeks a Service Clerk/Administrative Assistant. The role focuses on processing purchase orders, opening and tracking work orders, filing, and updating customer records while supporting the service team with strong communication skills.

Ideal candidates are self-starters, detail-oriented, organized, and able to multitask in a fast-paced environment. Experience in service departments or automotive retail is preferred.

Qualifications

• Detail-oriented and organized in a fast-paced environment.
• Excellent professional and interpersonal communication (verbal and written) skills.
• Able to solve problems independently.
• Able to handle internal and external customer inquiries efficiently.

Responsibilities

• Generate purchase orders and open work orders as directed by Service Manager.
• Maintain Service Department filing and records; update customer profiles.
• Field internal and external customer inquiries to the Service Department.
• Assist with payroll after training; support service team as needed.
• Be a team player and help co-workers or tasks outside listed duties.

Skills

Customer communication

Self-starter

Team collaboration

Problem solving

Interpersonal communication

Education

GED or High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Clerk/Administrative Assistant with strong customer communication skills who is a self-starter and a quick learner to assist our service team.Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.Responsibilities:Generate Purchase OrdersOpen work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoicedMaintain Service Department filing and recordsUpdate customer profiles using information from customer work ordersBe a team player, always happy to help a co-worker or assist with tasks outside of listed job dutiesField internal and external customer inquiries to the Service DepartmentWill be trained to handle payrollDealership experience or related industry is ideal (Service Department and/or Automotive Retail is highly preferred)Mechanical knowledge in automotive or diesel repair is beneficialProficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programsMust be detail-oriented, organized, and can multitask in a fast-paced environmentExcellent professional & interpersonal communication (verbal & written) skillsAble to solve problems independentlyAble to work scheduled shiftGED or High School DiplomaBenefits:Exceptional Incentives & BenefitsIn-House TrainingClimate Controlled EnvironmentMedical/Dental/Vision/Life InsuranceCompany paid Short-term and Long-term Disability CoverageCompany 401k PlanAdvancement OpportunitiesEmpire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.Empire Truck Sales, LLC is an Equal Opportunity Employer