Service Writer | Mobile, AL (36525)

Empire Truck Sales, LLC; Mobile (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages

In-House Training

Medical/Dental/Vision Insurance

Company-paid Short-term and Long-term 

Disability Coverage

401(k) Retirement Plan

Job summary

Empire Truck Sales, LLC is seeking a Service Advisor in Mobile, AL to serve as the primary liaison for customers and coordinate with parts and service teams. This role emphasizes strong communication, quick learning, and a proactive customer-focused attitude.

Ideal candidates have at least two years in service/parts support, understand truck terminology, possess a valid driver's license, and are proficient with MS Office.

Qualifications

• Two years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership.
• Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessories is a plus.
• Valid Driver's License; clean MVR
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
• Must be detail-oriented, organized, and can multitask in a fast-paced environment
• Willingness to invest time to master every step of our business process
• Able to work well within a team environment
• Good time management skills
• Excellent interpersonal and communication (verbal & written) skills
• Ability to build strong customer relationships

Responsibilities

• Provide the best customer service in the industry to our visitors
• Act as the customer’s main point of contact
• Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
• Deliver service-related needs to customers in a timely manner
• Open work orders
• Prepare for the closing of retail and warranty jobs
• Collaborate with a great team
• Assist in the day-to-day operations with Parts and/or Service
• Exhibit a high level of commitment and professionalism to customer satisfaction

Skills

Customer service experience

MS Office Suite

Team collaboration

Communication skills

Tools

None

Job description

Job DetailsLevel: ExperiencedJob Location: MOBILE - Empire Truck Sales, LLC - Mobile, AL 36612Position Type: Full TimeTravel Percentage: NegligibleJob Shift: Days

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills who is a self-starter and a quick learner, to work with our service team.

Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.

Responsibilities

• Provide the best customer service in the industry to our visitors
• Act as the customer’s main point of contact
• Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
• Deliver service-related needs to customers in a timely manner
• Open work orders
• Prepare for the closing of retail and warranty jobs
• Collaborate with a great team
• Assist in the day-to-day operations with Parts and/or Service
• Exhibit a high level of commitment and professionalism to customer satisfaction

Qualifications

• Two years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership. Retail experience is preferred.
• Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessoriesis a plus.
• Valid Driver's License; clean MVR
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
• Must be detail-oriented, organized, and can multitask in a fast-paced environment
• Willingness to invest time to master every step of our business process
• Able to work well within a team environment
• Good time management skills
• Excellent interpersonal and communication (verbal & written) skills
• Ability to build strong customer relationships

Benefits

• Competitive Wages
• In-House Training
• Medical/Dental/Vision Insurance
• Company-paid Short-term and Long-term Disability Coverage
• 401(k) Retirement Plan
• Advancement Opportunities

Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.

Empire Truck Sales, LLC is an Equal Opportunity Employer