Service Manager | Winona, MS (36571)

Empire Truck Sales, LLC; Winona (MS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive Salary + Commission

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Short & Long-Term Disability

In-House Training & Career Development

Advancement Opportunities

State-of-the-Art Facilities

Job summary

Empire Truck Sales, LLC in Winona, MS is seeking an experienced Service Manager to lead our service team and deliver outstanding customer experiences. You’ll drive workflow, quality, and profitability in a fast‑paced diesel service department, provide technical guidance, and collaborate with sales, parts, and operations to build strong customer relationships.

Join a team known for stability and growth, with in‑house training and advancement opportunities.

Qualifications

• 2+ years in a leadership role in heavy truck or automotive service.
• Experience leading technicians and managing service operations.
• Strong leadership, communication, and organizational skills.
• Experience in a dealership, fleet, or service environment preferred.
• DTNA knowledge (Freightliner/Western Star) a plus.

Responsibilities

• Lead and support a high-performing service team.
• Deliver outstanding customer service.
• Manage workflow, productivity, and department profitability.
• Provide technical support and service guidance.
• Collaborate with sales, parts, and operations teams.
• Build strong customer relationships.

Skills

Leadership

Communication

Organizational skills

Technician management

Heavy truck service

Tools

Microsoft Office

Dealership management systems

Job description

Job DetailsLevel: ManagementJob Location: WINONA - Empire Truck Sales, LLC - Winona, MS 38967Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DaysLead with Excellence as a Service Manager at Empire Truck Sales

Empire Truck Sales — one of the Southeast’s leading Freightliner and Western Star dealerships — is hiring an experienced Service Manager to lead our service team and deliver exceptional customer experiences.

If you’re a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a passion for operational excellence, we want to hear from you.

What You’ll Do

• Lead and support a high-performing service team


• Deliver outstanding customer service


• Manage workflow, productivity, and department profitability


• Provide technical support and service guidance


• Collaborate with sales, parts, and operations teams


• Build strong customer relationships

QualificationsWhat You’ll Need

• 2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment. Candidates should have experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.


• Experience managing technicians in a dealership, fleet, or service environment


• Strong leadership, communication, and organizational skills


• Retail dealership service experience preferred


• Experience as a diesel mechanic and/or DTNA (Freightliner or Western Star) knowledge is a plus


• Ability with Microsoft Office and dealership management systems


• Ability to thrive in a fast-paced diesel service department environment


• Strong commitment to safety, quality, and customer satisfaction

Why Join Empire Truck Sales?

At Empire Truck Sales, we offer more than a job — we offer a long-term career with a company known for stability, growth, and excellence in the transportation industry.

Benefits Include:

• Competitive Salary + Commission


• Medical, Dental & Vision Insurance


• 401(k) Retirement Plan


• Paid Short & Long-Term Disability


• In-House Training & Career Development


• Advancement Opportunities


• State-of-the-Art Facilities

Build Your Career with Empire

At Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. Join a company where your leadership can make a real impact.

Empire Truck Sales is a drug-free workplace. Employment offers are contingent upon background check and drug screening.

Empire Truck Sales, LLC is an Equal Opportunity Employer.