Customer-First Service Advisor | Heavy Trucks & Growth

Empire Truck Sales, LLC; Natchez (MS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay structure

In-house training and development opportunities

Comprehensive benefits package

Job summary

Empire Truck Sales, LLC, located in Natchez, MS, is seeking an experienced Service Advisor to enhance customer satisfaction. The ideal candidate will deliver outstanding service, coordinate repairs effectively and support daily operations in a collaborative team environment.

Applicants should have a minimum of 2 years in service support roles, strong communication skills, and be knowledgeable about the truck industry. Empire offers competitive pay, training, and benefits including 401(k) with company match.

Qualifications

• 2+ years of experience in a Parts and/or Service support role.
• Strong knowledge of dealership or truck industry terminology.
• Valid driver’s license with a clean MVR.

Responsibilities

• Deliver exceptional customer experience as main service contact.
• Coordinate with parts and service teams for repairs.
• Open and process work orders for accuracy.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Tools

Microsoft Office

Job description

Empire Truck Sales, LLC, located in Natchez, MS, is seeking an experienced Service Advisor to enhance customer satisfaction. The ideal candidate will deliver outstanding service, coordinate repairs effectively and support daily operations in a collaborative team environment.

Applicants should have a minimum of 2 years in service support roles, strong communication skills, and be knowledgeable about the truck industry. Empire offers competitive pay, training, and benefits including 401(k) with company match.