Service Writer | Mobile, AL

Empire Truck Sales; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

In-House Training

Advancement Opportunities

Job summary

Empire Truck Sales, LLC is seeking a Service Advisor to join our service team in Mobile, AL. The candidate will serve as the primary contact for customers, coordinating parts, labor, and repairs with our parts and service staff to ensure timely delivery of service needs.

The role requires strong communication skills, a self-starter attitude, and the ability to multitask in a fast-paced environment. In-house training, advancement opportunities, and comprehensive benefits are provided.

Qualifications

• Two years of experience in Parts and/or Service support at an automotive, equipment, or heavy truck dealership.

Responsibilities

• Act as the customer’s main point of contact with service and parts teams.
• Coordinate parts, labor, and sublet of needed repairs.
• Open and close work orders; prepare for retail and warranty jobs.

Skills

Customer communications

Self-starter

Quick learner

Microsoft Office

Tools

Microsoft Office Suite

Job description

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills who is a self-starter and a quick learner, to work with our service team.Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.Responsibilities:Provide the best customer service in the industry to our visitorsAct as the customer’s main point of contactWork closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairsDeliver service-related needs to customers in a timely mannerOpen work ordersPrepare for the closing of retail and warranty jobsCollaborate with a great teamAssist in the day-to-day operations with Parts and/or ServiceExhibit a high level of commitment and professionalism to customer satisfactionTwo years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership. Retail experience is preferred.Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessories is a plus.Valid Driver's License; clean MVRProficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programsMust be detail-oriented, organized, and can multitask in a fast-paced environmentWillingness to invest time to master every step of our business processAble to work well within a team environmentGood time management skillsExcellent interpersonal and communication (verbal & written) skillsAbility to build strong customer relationshipsBenefits:Competitive WagesIn-House TrainingMedical/Dental/Vision InsuranceCompany-paid Short-term and Long-term Disability Coverage401(k) Retirement PlanAdvancement OpportunitiesEmpire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.Empire Truck Sales, LLC is an Equal Opportunity Employer