Service Advisor: Fast-Track Growth + Great Benefits

Asbury Automotive Group; Greeley (CO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and fir

Job summary

Asbury Automotive Group seeks a Service Advisor to be the face of the dealership for service customers in Colorado. The role involves presenting and selling needed products and services while following the manufacturer’s maintenance schedule and maintaining customer satisfaction.

The ideal candidate has strong customer service, phone and computer skills, and is capable of building rapport with customers to promote retention and trust.

Qualifications

• Previous automotive service advisor experience heavily preferred.
• Must be at least eighteen years old.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision

Skills

Customer service

Phone skills

Computer skills

Rapport building

Sales ability

Job description

Asbury Automotive Group seeks a Service Advisor to be the face of the dealership for service customers in Colorado. The role involves presenting and selling needed products and services while following the manufacturer’s maintenance schedule and maintaining customer satisfaction.

The ideal candidate has strong customer service, phone and computer skills, and is capable of building rapport with customers to promote retention and trust.