Dynamic Service Advisor: Elevate Customer Experience

Asbury Automotive Group; Seekonk, Northern (MA, KY); Híbrido; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Paid holidays and PTO

Paid training

Stock awards

Health insurance

Resumo da oferta

Asbury Automotive Group seeks a Service Advisor to be the frontline ambassador for service customers, presenting and selling needed products and services while aligning with manufacturer maintenance schedules. You will build rapport to boost customer satisfaction and retention, and drive service sales in a fast-paced dealership setting.

The role emphasizes strong customer service, phone and computer skills, and adherence to warranty guidelines.

Qualificações

• Previous automotive Service Advisor experience heavily preferred.
• Must have a valid driver's license.
• Must be a minimum of eighteen years of age.
• Must be able to pass pre-employment screening (background & drug test)

Responsabilidades

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote products and build rapport with customers.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Generate and provide customers with a complete and accurate repair estimate.
• Communicate repair completion time to customer and technician.
• Answer incoming service calls and schedule service appointments.
• Follow up with customers to drive repeat visits and improve CSI.
• Adhere to warranty guidelines and protect customer and company information.
• Work effectively in a fast-paced environment with limited supervision.

Conhecimentos

Customer service

Sales

Communication

Computer skills

Descrição da oferta de emprego

Asbury Automotive Group seeks a Service Advisor to be the frontline ambassador for service customers, presenting and selling needed products and services while aligning with manufacturer maintenance schedules. You will build rapport to boost customer satisfaction and retention, and drive service sales in a fast-paced dealership setting.

The role emphasizes strong customer service, phone and computer skills, and adherence to warranty guidelines.