Service Advisor: Elevate Customer Experience & Growth

Asbury

Town of Avon (NY)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical, Vision & Dental

401k with company match

Employee discounts

Pregnancy leave

Job summary

Asbury Automotive Group is seeking a Service Advisor to be the face of our dealership's service department. You will greet customers, collect vehicle information, present recommended services, and build trust through honest communication.

The role emphasizes delivering exceptional guest experiences, meeting manufacturer maintenance schedules, and maintaining CSI targets. We offer weekly pay, comprehensive benefits, and opportunities for career development within a Fortune 500 company.

Qualifications

Previous automotive Service Advisor experience heavily preferred.
Must be eighteen years of age.
Must have a valid driver's license.
Must be able to pass pre-employment screening (background & drug test)

Responsibilities

Greet customers and obtain pertinent vehicle information.
Actively promote and build rapport with the customer.
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Generate and provide customer with a complete and accurate estimate of repair.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post follow-up resulting in return visits and increased CSI.