Service Advisor: Auto Care Customer Champion

Asbury Automotive Group; Stonecrest (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401k with company match

Pet Insurance

Scholarships

Employee discounts

Volunteer hours

Employee referral program

Job summary

Asbury Automotive Group is seeking a Service Advisor to be the face of the dealership for service customers, presenting and selling needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.

In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Qualifications

• Experience in automotive service advisory preferred.
• Must be at least 18 years old.
• Must have valid driver's license.
• Must pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Skills

Customer service

Communication

Phone skills

Computer skills

Service advisor experience

Job description

Asbury Automotive Group is seeking a Service Advisor to be the face of the dealership for service customers, presenting and selling needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.

In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.