Auto Service Advisor — Growth, Training & Great Benefits

Lhmford; Burlington, Northern (MA, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury is seeking a Service Advisor to be the face of the dealership for service customers. You will present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.

Build rapport with the customer to promote satisfaction and retention. The Service Advisor will greet customers, promote services, provide accurate repair estimates, schedule appointments, and coordinate with technicians.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury is seeking a Service Advisor to be the face of the dealership for service customers. You will present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.

Build rapport with the customer to promote satisfaction and retention. The Service Advisor will greet customers, promote services, provide accurate repair estimates, schedule appointments, and coordinate with technicians.