Service Advisor — Fast-Paced, Customer-Driven Career Growth

Jim Shorkey Family Auto Group; Youngstown (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Career advancement

Team-first culture

Employee recognition

Descripción de la vacante

Jim Shorkey CDJR in Youngstown, OH is seeking a motivated Service Advisor with dealership experience to join our busy service department. You will greet guests, listen to vehicle concerns, explain service options, and schedule repairs.

You will work closely with technicians, provide accurate estimates, keep customers informed throughout the service journey, and help build lasting relationships that drive repeat business.

Formación

• Previous experience as a Service Advisor is required.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsabilidades

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

Conocimientos

Service advisor experience

Communication skills

Customer service

Organization / multitasking

Computer skills

Driver's license

Background check / Drug screening

Herramientas

Service software

Descripción del empleo

Jim Shorkey CDJR in Youngstown, OH is seeking a motivated Service Advisor with dealership experience to join our busy service department. You will greet guests, listen to vehicle concerns, explain service options, and schedule repairs.

You will work closely with technicians, provide accurate estimates, keep customers informed throughout the service journey, and help build lasting relationships that drive repeat business.