Service Advisor | CSI-Driven, Customer-First

Ron Marhofer Auto Family; Cuyahoga Falls (OH); On-site; USD 61,000 - 116,000; Full time

Job summary

Ron Marhofer Auto Family in Ohio seeks a Service Advisor to be the primary liaison between customers and the service department. You will write repair orders, provide estimates, coordinate with technicians, and ensure a seamless check-in to delivery experience.

Ideal candidates bring strong communication, active listening, and customer service skills, plus experience with dealership management systems. A high school diploma is required; an associate degree is preferred.

Qualifications

• High school diploma or equivalent (GED) required.
• Associate's degree in Automotive Technology, Business, or related field preferred.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Skills

Strong communication

Active listening

Customer service

Multitasking

Explain technical repairs

Education

High school diploma

Associate's degree

Tools

CDK

Reynolds & Reynolds

Job description

Ron Marhofer Auto Family in Ohio seeks a Service Advisor to be the primary liaison between customers and the service department. You will write repair orders, provide estimates, coordinate with technicians, and ensure a seamless check-in to delivery experience.

Ideal candidates bring strong communication, active listening, and customer service skills, plus experience with dealership management systems. A high school diploma is required; an associate degree is preferred.