Experienced Service Advisor

Jim Shorkey Family Auto Group; Austintown Township (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Career advancement opportunities

Team-first culture

Growth with a winning team

Job summary

Jim Shorkey Family Auto Group in Youngstown, OH is seeking a Service Advisor to deliver top-tier customer service within a fast-paced, team-driven environment. You’ll greet customers, listen to concerns, explain service options, and coordinate with technicians to ensure timely repairs.

Join a trusted automotive group with a supportive culture, competitive pay and benefits, and opportunities for career growth.

Qualifications

• Prior experience as a service advisor is required.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• Valid driver's license and clean driving record.
• Ability to pass background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening to concerns.
• Explain service options and maintenance recommendations with clear estimates.
• Use the service management system to schedule appointments and track vehicle info.
• Keep customers informed throughout the service process and address questions.
• Build lasting relationships that convert first-time visitors into loyal customers.
• Collaborate with technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure customer satisfaction.

Skills

Experience as service advisor

Excellent communication

Customer service

Organizational and multitasking

Computer literacy / service software

Driver's license

Background check & drug screening

Job description

Description

Join the Jim Shorkey CDJR a Service Advisor – Youngstown, OH!

Are you passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment? Jim

Shorkey Auto Group, a trusted name in the automotive industry across Pennsylvania, Ohio, and Georgia, is looking for a motivated and customer-centric Service Advisor with prior dealership experience to join our growing team in Youngstown.

As a Service Advisor, you’ll be the friendly face and knowledgeable guide our customers rely on for a smooth and satisfying service experience. If you love cars and people, this is the perfect opportunity to accelerate your career!

What You’ll Do:

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

What We Offer:

• Competitive pay and a comprehensive benefits package
• Career advancement opportunities in a growing company
• A supportive, team-first culture where your contributions are valued
• The chance to be part of a winning, customer-focused team
• And so much more!

Requirements

What You Bring:

• Previous experience working in a service advisor role is required
• Exceptional communication and customer service skills
• Strong organizational and multitasking abilities
• Comfort with computers and service software
• A valid driver’s license and clean driving record
• Ability to pass a background check and drug screening

If you're ready to take the wheel of your career and drive toward success with a company that values integrity, teamwork, and excellence, and become part of the Jim Shorkey legacy!