Customer-Centric Service Advisor – Auto Dealership

Jim Shorkey Family Auto Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career advancement opportunities

Team-oriented culture

Job summary

Jim Shorkey Mitsu by the mall is seeking a Service Advisor in Ross Township, PA. This role focuses on delivering outstanding customer service, explaining service options, and coordinating with technicians to ensure timely repairs.

Experience in a dealership setting is required to thrive in our fast-paced, team-oriented environment. You will be the friendly face guiding customers through the service journey, building lasting relationships and promoting repeat business.

Qualifications

• Previous experience working in a service advisor role is required.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Explain service options and maintenance recommendations with transparent estimates.
• Use our service management system to schedule appointments and manage vehicle information.
• Keep customers informed throughout the service process and address questions and concerns.
• Build lasting relationships to turn visitors into lifelong customers.
• Work closely with technicians to ensure timely, high-quality repairs.
• Uphold dealership standards so every customer leaves satisfied.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer/Service software literacy

Service advisor experience

Tools

Service management software

Job description

Jim Shorkey Mitsu by the mall is seeking a Service Advisor in Ross Township, PA. This role focuses on delivering outstanding customer service, explaining service options, and coordinating with technicians to ensure timely repairs.

Experience in a dealership setting is required to thrive in our fast-paced, team-oriented environment. You will be the friendly face guiding customers through the service journey, building lasting relationships and promoting repeat business.