Experienced Service Advisor

Jim Shorkey Family Auto Group; Youngstown (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career advancement

Team-first culture

Employee recognition

Job summary

Jim Shorkey CDJR in Youngstown, OH is seeking a motivated Service Advisor with dealership experience to join our busy service department. You will greet guests, listen to vehicle concerns, explain service options, and schedule repairs.

You will work closely with technicians, provide accurate estimates, keep customers informed throughout the service journey, and help build lasting relationships that drive repeat business.

Qualifications

• Previous experience as a Service Advisor is required.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

Skills

Service advisor experience

Communication skills

Customer service

Organization / multitasking

Computer skills

Driver's license

Background check / Drug screening

Tools

Service software

Job description

Description

Join the Jim Shorkey CDJR a Service Advisor – Youngstown, OH!

Are you passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment? Jim

Shorkey Auto Group, a trusted name in the automotive industry across Pennsylvania, Ohio, and Georgia, is looking for a motivated and customer-centric Service Advisor with prior dealership experience to join our growing team in Youngstown.

As a Service Advisor, you’ll be the friendly face and knowledgeable guide our customers rely on for a smooth and satisfying service experience. If you love cars and people, this is the perfect opportunity to accelerate your career!

What You’ll Do:

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

What We Offer:

• Competitive pay and a comprehensive benefits package
• Career advancement opportunities in a growing company
• A supportive, team-first culture where your contributions are valued
• The chance to be part of a winning, customer-focused team
• And so much more!

Requirements

What You Bring:

• Previous experience working in a service advisor role is required
• Exceptional communication and customer service skills
• Strong organizational and multitasking abilities
• Comfort with computers and service software
• A valid driver’s license and clean driving record
• Ability to pass a background check and drug screening

If you're ready to take the wheel of your career and drive toward success with a company that values integrity, teamwork, and excellence, and become part of the Jim Shorkey legacy!