Auto Service Advisor — Customer Care & Repair Guidance

Jim Shorkey Auto Group; North Dakota; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Uniforms provided

No Sundays

Parental leave

Job summary

Jim Shorkey North Hills CDJR is seeking a Service Advisor to join our expanding Service Department. You will be the main contact for customers, helping them with their automotive service needs and creating a great experience.

You will greet customers, schedule appointments, consult with technicians, explain repairs in simple terms, and promote available parts and service options while building lasting relationships and ensuring 100% customer satisfaction.

Qualifications

• Customer service experience and ability to multitask
• Strong phone and interpersonal skills
• Organized and professional demeanor
• Ability to explain repairs in simple terms to customers and communicate with technicians

Responsibilities

• Greeting customers
• Active listening and scheduling appointments
• Consulting mechanics regarding repairs
• Providing information and advice on vehicle service
• Using knowledge of products and services to discuss parts and service options
• Maintaining positive customer relationships for repeat business

Skills

Customer service

Multitasking

Phone skills

Organized

Tech communication

Job description

Jim Shorkey North Hills CDJR is seeking a Service Advisor to join our expanding Service Department. You will be the main contact for customers, helping them with their automotive service needs and creating a great experience.

You will greet customers, schedule appointments, consult with technicians, explain repairs in simple terms, and promote available parts and service options while building lasting relationships and ensuring 100% customer satisfaction.