Automotive Service Advisor - Customer Experience Pro

Cronin Kia; Lebanon (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K with Percentage Match

Paid Time Off

Continued Factory Paid Training

Employee Purchase Plan

Modern shop with plenty of lifts and;1

Job summary

Cronin CDJR in Lebanon, OH is seeking a Service Advisor to own the customer experience at the service lane. You will be the first point of contact, versed in product offerings, scheduling, and delivering excellent service. This role emphasizes building lasting relationships and driving repairs and service with integrity.

Join a modern shop with training and benefits, and help customers get back on the road quickly while maintaining the highest standards of service and teamwork.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check and drug screen.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Time management

Communication

Team collaboration

Education

High School Diploma or equivalent

Automotive service training (accredited)

Job description

Cronin CDJR in Lebanon, OH is seeking a Service Advisor to own the customer experience at the service lane. You will be the first point of contact, versed in product offerings, scheduling, and delivering excellent service. This role emphasizes building lasting relationships and driving repairs and service with integrity.

Join a modern shop with training and benefits, and help customers get back on the road quickly while maintaining the highest standards of service and teamwork.