Seasoned Dealership Service Advisor — Customer Focus

Jim Shorkey Family Auto Group; Austintown Township (OH); Presencial; USD 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive benefits package

Career advancement opportunities

Team-first culture

Growth with a winning team

Descripción de la vacante

Jim Shorkey Family Auto Group in Youngstown, OH is seeking a Service Advisor to deliver top-tier customer service within a fast-paced, team-driven environment. You’ll greet customers, listen to concerns, explain service options, and coordinate with technicians to ensure timely repairs.

Join a trusted automotive group with a supportive culture, competitive pay and benefits, and opportunities for career growth.

Formación

• Prior experience as a service advisor is required.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• Valid driver's license and clean driving record.
• Ability to pass background check and drug screening.

Responsabilidades

• Welcome customers with professionalism and enthusiasm, listening to concerns.
• Explain service options and maintenance recommendations with clear estimates.
• Use the service management system to schedule appointments and track vehicle info.
• Keep customers informed throughout the service process and address questions.
• Build lasting relationships that convert first-time visitors into loyal customers.
• Collaborate with technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure customer satisfaction.

Conocimientos

Experience as service advisor

Excellent communication

Customer service

Organizational and multitasking

Computer literacy / service software

Driver's license

Background check & drug screening

Descripción del empleo

Jim Shorkey Family Auto Group in Youngstown, OH is seeking a Service Advisor to deliver top-tier customer service within a fast-paced, team-driven environment. You’ll greet customers, listen to concerns, explain service options, and coordinate with technicians to ensure timely repairs.

Join a trusted automotive group with a supportive culture, competitive pay and benefits, and opportunities for career growth.