Service Advisor

Jim Shorkey Family Auto Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career advancement opportunities

Team-oriented culture

Job summary

Jim Shorkey Mitsu by the mall is seeking a Service Advisor in Ross Township, PA. This role focuses on delivering outstanding customer service, explaining service options, and coordinating with technicians to ensure timely repairs.

Experience in a dealership setting is required to thrive in our fast-paced, team-oriented environment. You will be the friendly face guiding customers through the service journey, building lasting relationships and promoting repeat business.

Qualifications

• Previous experience working in a service advisor role is required.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Explain service options and maintenance recommendations with transparent estimates.
• Use our service management system to schedule appointments and manage vehicle information.
• Keep customers informed throughout the service process and address questions and concerns.
• Build lasting relationships to turn visitors into lifelong customers.
• Work closely with technicians to ensure timely, high-quality repairs.
• Uphold dealership standards so every customer leaves satisfied.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer/Service software literacy

Service advisor experience

Tools

Service management software

Job description

Description

Join the Jim Shorkey Mitsu by the mall team as a Service Advisor – Ross Township, PA!

Are you passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment? Jim

Shorkey Auto Group, a trusted name in the automotive industry across Pennsylvania, Ohio, and Georgia, is looking for a motivated and customer-centric Service Advisor with prior dealership experience to join our growing team in Irwin.

As a Service Advisor, you’ll be the friendly face and knowledgeable guide our customers rely on for a smooth and satisfying service experience. If you love cars and people, this is the perfect opportunity to accelerate your career!

What You’ll Do:

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

What We Offer:

• Competitive pay and a comprehensive benefits package
• Career advancement opportunities in a growing company
• A supportive, team-first culture where your contributions are valued
• The chance to be part of a winning, customer-focused team
• And so much more!

Requirements

What You Bring:

• Previous experience working in a service advisor role is required
• Exceptional communication and customer service skills
• Strong organizational and multitasking abilities
• Comfort with computers and service software
• A valid driver’s license and clean driving record
• Ability to pass a background check and drug screening