Service Advisor — Expert Auto Care & Customer Experience

Tom Bush BMW Jacksonville; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Award-winning culture

Stability & growth

Work-life balance

Benefits package

Wellness programs

Family-friendly environment

Job summary

Tom Bush BMW Jacksonville is seeking an experienced Service Advisor to be the vital link between customers and the service department. You will guide customers through maintenance and repair processes, ensuring a seamless, informative, and efficient experience.

This role emphasizes integrity, teamwork, and exceptional service in a fast-paced, people-centered environment. You’ll greet customers, assess needs, schedule appointments, explain services and pricing, and maintain records.

Qualifications

• Prior experience in automotive service advising or a related customer service role is required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency with computer systems and software used in automotive service departments.
• Positive attitude and commitment to providing exceptional customer service.

Responsibilities

• Greet customers promptly and professionally upon arrival at the service department.
• Assess customer needs and accurately communicate vehicle issues and service recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs and maintenance.
• Provide detailed explanations of recommended services and pricing to customers.
• Maintain up-to-date knowledge of products, services, and promotions offered by the dealership.
• Manage service workflow and maintain accurate records of customer interactions and vehicle service history.
• Address customer concerns promptly and effectively to ensure satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Computer systems

Tools

Automotive service software

Job description

Tom Bush BMW Jacksonville is seeking an experienced Service Advisor to be the vital link between customers and the service department. You will guide customers through maintenance and repair processes, ensuring a seamless, informative, and efficient experience.

This role emphasizes integrity, teamwork, and exceptional service in a fast-paced, people-centered environment. You’ll greet customers, assess needs, schedule appointments, explain services and pricing, and maintain records.