Concierge Auto Service Advisor – Guest Experience Leader

Tom Wood Nissan; Whitestown (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence aligned with our core values.

You will greet clients professionally, explain service recommendations, and maintain clear updates on repair status while building lasting relationships to foster loyalty and repeat business.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance and repair.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).

Responsibilities

• Provide a warm, professional greeting to every client.
• Explain service recommendations clearly and listen to concerns.
• Maintain communication regarding repair status and timelines.
• Write repair orders reflecting customer concerns and findings.
• Collaborate with technicians and parts to ensure efficient workflow.
• Review completed work with customers and explain findings.

Skills

Customer service

Communication skills

Multitasking

Dealership software

Tools

Xtime

Dealertrack

Job description

Tom Wood Group is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence aligned with our core values.

You will greet clients professionally, explain service recommendations, and maintain clear updates on repair status while building lasting relationships to foster loyalty and repeat business.