Premium Auto Service Advisor - Customer Experience Lead

Ford - Tom Wood Ford, Indy; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Develop

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients in Indianapolis. The role blends technical knowledge with strong communication skills and a commitment to excellence aligned with our values.

Responsibilities include greeting clients, explaining service recommendations, coordinating repairs, writing accurate repair orders, and presenting clear cost estimates.

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Deliver exceptional customer experience through warm, professional greeting and clear service recommendations.
• Coordinate service and repairs by writing repair orders and collaborating with technicians and parts staff.
• Prepare cost estimates and review completed work with customers in an understandable manner.
• Identify maintenance services based on manufacturer guidelines and vehicle condition; support sales of service packages.

Skills

Customer communication

Interpersonal skills

Automotive knowledge

Multitasking

Professional demeanor

Job description

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients in Indianapolis. The role blends technical knowledge with strong communication skills and a commitment to excellence aligned with our values.

Responsibilities include greeting clients, explaining service recommendations, coordinating repairs, writing accurate repair orders, and presenting clear cost estimates.