Luxury Auto Service Advisor — Premium Customer Experience

Tom Wood Automotive; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training Opportunities

Tuition Reimbursement

Service Awards

Career Advancement Programs

Job summary

Tom Wood Group is seeking a professional Service Advisor for its Jaguar Land Rover & Volvo service team. You will be the key link between customers and technicians, delivering clear explanations, accurate estimates, and exceptional service in a luxury dealership setting.

You will guide customers from check-in to delivery, document symptoms, review history, and suggest maintenance aligned with manufacturer guidelines. Superior communication and multi-tasking are essential for success.

Qualifications

• Previous automotive Service Advisor or service-writing experience preferred.
• Luxury, import, or premium dealership experience is highly desirable.
• Strong customer service and relationship-building skills.
• Proven ability to sell service and maintenance recommendations while maintaining customer trust.
• General understanding of automotive maintenance and repair.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and repair orders in a fast-paced service environment.
• Strong attention to detail, organization, and follow-through.
• Comfortable using dealership management systems, digital inspection tools, texting, email, and manufacturer platforms.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Provide a welcoming, professional experience from vehicle check-in through delivery.
• Listen to customer concerns and document symptoms and service needs.
• Review vehicle history and recommend maintenance based on mileage and guidelines.
• Prepare repair orders and provide customers with clear estimates.
• Explain findings and recommendations clearly.
• Obtain customer authorization before additional work.
• Maintain proactive communication regarding status, pricing, parts, and timelines.
• Coordinate with technicians, parts, and service leadership to move orders efficiently.
• Present maintenance and repairs with a consultative, customer-first approach.
• Coordinate transportation needs, including loaner vehicles when appropriate.
• Review repairs and invoices for accuracy before delivery.
• Follow up with customers to ensure satisfaction and loyalty.

Skills

Excellent communication

Customer service

Sales of services

Multi-tasking

Automotive knowledge

Attention to detail

DMs / dealership systems

Digital communications (texting, email

Tools

Dealer Management System (DMS)

Digital inspection tools

Texting platforms

Email platforms

Manufacturer platforms

Job description

Tom Wood Group is seeking a professional Service Advisor for its Jaguar Land Rover & Volvo service team. You will be the key link between customers and technicians, delivering clear explanations, accurate estimates, and exceptional service in a luxury dealership setting.

You will guide customers from check-in to delivery, document symptoms, review history, and suggest maintenance aligned with manufacturer guidelines. Superior communication and multi-tasking are essential for success.