Luxury Auto Service Advisor | Customer Experience Leader

Tom Wood Automotive; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Automotive is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. The role blends technical knowledge with strong communication to align with our luxury brand values.

Responsibilities include greeting clients, detailing repair estimates, coordinating with technicians, and driving service sales while maintaining transparency and trust. Excellent interpersonal skills and a clean driving record are required.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Deliver a superior customer experience through clear communication.
• Greet customers warmly and professionally.
• Listen to concerns and explain service recommendations.
• Communicate repair status, timelines, and additional needs.
• Build relationships to foster loyalty and repeat business.
• Coordinate service & repair with technicians and parts staff.
• Write accurate repair orders reflecting customer concerns and findings.
• Explain findings to customers in an understandable manner.
• Identify maintenance services per manufacturer guidelines and vehicle condition.
• Aim to meet service sales goals with transparency.
• Promote dealership programs, warranties, and service packages.

Skills

Automotive Service Advisor

Customer service

Dealer experience

Tools

Xtime

Dealertrack

Job description

Tom Wood Automotive is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. The role blends technical knowledge with strong communication to align with our luxury brand values.

Responsibilities include greeting clients, detailing repair estimates, coordinating with technicians, and driving service sales while maintaining transparency and trust. Excellent interpersonal skills and a clean driving record are required.