Premium Auto Service Advisor - Customer Experience Champion

Hendrick Automotive Group; Austin (MN); On-site; USD 36,000 - 60,000; Full time

Job summary

BMW of South Austin is seeking a Service Advisor to engage customers, identify required maintenance, and explain repair estimates. You will schedule service, communicate with technicians, and ensure high customer satisfaction.

The role requires knowledge of vehicle operations and strong interpersonal skills. Regular attendance, safety compliance, and teamwork are expected in a fast-paced dealership environment.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Sell, identify and document service, maintenance, and repair services for customers.
• Schedule service to be performed.
• Enter itemized estimates on service orders and explain estimates to customers.
• Maintain CSI at or above company standards.
• Observe all safety rules and regulations.

Skills

Customer service

Interpersonal skills

Microsoft Office

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

DMS (Dealership Management System)

MS Office

Job description

BMW of South Austin is seeking a Service Advisor to engage customers, identify required maintenance, and explain repair estimates. You will schedule service, communicate with technicians, and ensure high customer satisfaction.

The role requires knowledge of vehicle operations and strong interpersonal skills. Regular attendance, safety compliance, and teamwork are expected in a fast-paced dealership environment.