Auto Service Advisor - Customer-Centric Vehicle Care

Hendrickcars; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

BMW of South Austin is hiring a Service Advisor to help customers identify and document vehicle maintenance, outline service plans, and schedule repairs. You will work with technicians to determine required services, communicate cost estimates, and advise customers on appropriate treatments to restore their vehicles.

The role emphasizes strong customer service, clear communication, and detailed documentation within a dealership service environment.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary and recommended services.
• Compute and explain estimates for parts and labor.

Skills

Customer service

Interpersonal skills

Communication

Education

GED

High School Diploma

Tools

Dealership Management System

Job description

BMW of South Austin is hiring a Service Advisor to help customers identify and document vehicle maintenance, outline service plans, and schedule repairs. You will work with technicians to determine required services, communicate cost estimates, and advise customers on appropriate treatments to restore their vehicles.

The role emphasizes strong customer service, clear communication, and detailed documentation within a dealership service environment.