Luxury Auto Service Advisor — Elite Customer Care & Sales

Tom Wood Nissan; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training Opportunities

Tuition Reimbursement

Service Awards

Career Advancement Programs

Job summary

Tom Wood Jaguar Land Rover & Volvo is seeking a professional Service Advisor to join our luxury service team. You will be the primary link between customers and technicians, delivering clear recommendations and a high level of service while building lasting relationships with clients.

The ideal candidate has strong customer service and sales skills, automotive knowledge, and the ability to manage multiple service orders in a fast-paced environment.

Qualifications

• Previous automotive Service Advisor or service-writing experience preferred.
• Luxury/import/premium dealership experience highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check-in customers and oversee the service experience from intake to delivery.
• Listen to customer concerns and document vehicle symptoms and service needs.
• Review vehicle history and recommend maintenance based on mileage and manufacturer guidelines.
• Prepare repair orders and provide customers with clear estimates for recommended work.
• Explain technician findings and repair recommendations in an understandable way.
• Obtain customer authorization before additional work is performed.
• Maintain proactive communication regarding vehicle status, pricing, parts availability, and completion times.
• Coordinate with technicians, Parts, and Service leadership to keep orders moving efficiently.
• Present maintenance and repair recommendations using a consultative, customer-first approach.
• Coordinate transportation needs, including loaner vehicles when appropriate.
• Review completed repairs and invoices for accuracy before delivery.

Skills

Customer service

Sales ability

Automotive knowledge

Communication

Multi-tasking

Tools

Dealership management systems

Digital inspection tools

Texting & email communication

Manufacturer platforms

Job description

Tom Wood Jaguar Land Rover & Volvo is seeking a professional Service Advisor to join our luxury service team. You will be the primary link between customers and technicians, delivering clear recommendations and a high level of service while building lasting relationships with clients.

The ideal candidate has strong customer service and sales skills, automotive knowledge, and the ability to manage multiple service orders in a fast-paced environment.