Luxury Auto Service Advisor — Elevate Customer Experience

Tom Wood Jaguar - Land Rover - Volvo; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training Opportunities

Tuition Reimbursement

Service Awards

Career Advancement Programs

Job summary

Tom Wood Jaguar Land Rover & Volvo is seeking a professional, customer-focused Service Advisor to join our luxury service team in Indianapolis. You will be the primary link between customers and technicians, ensuring clear communication, solid recommendations, and a high level of service.

The role combines customer service with sales ability and automotive knowledge, building relationships while helping customers maintain and protect their vehicles.

Qualifications

• Previous automotive Service Advisor or service-writing experience preferred.
• Luxury, import, or premium dealership experience is highly desirable.
• Strong customer service and relationship-building skills.
• Proven ability to sell service and maintenance recommendations while maintaining customer trust.
• General understanding of automotive maintenance and repair.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and repair orders in a fast-paced service environment.
• Strong attention to detail, organization, and follow-through.
• Comfortable using dealership management systems, digital inspection tools, texting, email, and manufacturer platforms.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Provide a welcoming, professional experience from vehicle check-in through delivery.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service needs.
• Review vehicle history and recommend appropriate maintenance based on mileage, condition, and manufacturer guidelines.
• Prepare repair orders and provide customers with clear estimates for recommended work.
• Explain technician findings and repair recommendations in a way customers can easily understand.
• Obtain customer authorization before additional work is performed.
• Maintain proactive communication regarding vehicle status, pricing, parts availability, and expected completion times.
• Partner closely with Jaguar Land Rover and Volvo technicians, Parts, and Service leadership to keep repair orders moving efficiently.
• Present recommended maintenance and repairs using a consultative, customer-first sales approach.
• Coordinate transportation needs, including loaner vehicles when appropriate.
• Review completed repairs and invoices for accuracy before customer delivery.
• Follow up with customers to ensure satisfaction and help build long-term loyalty to the dealership.
• Maintain accurate documentation within dealership and manufacturer systems.
• Handle customer questions or concerns professionally and work with Service leadership to resolve issues quickly.

Skills

Customer service

Sales ability

Automotive knowledge

Communication skills

Multitasking

Job description

Tom Wood Jaguar Land Rover & Volvo is seeking a professional, customer-focused Service Advisor to join our luxury service team in Indianapolis. You will be the primary link between customers and technicians, ensuring clear communication, solid recommendations, and a high level of service.

The role combines customer service with sales ability and automotive knowledge, building relationships while helping customers maintain and protect their vehicles.