Service Advisor: Elevate Experience & Upsell Opportunities

AutoNation Inc.; Houston (TX); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k matching

Vehicle discounts

Maternity benefits

Discount programs

Descrizione del lavoro

AutoNation Inc. is seeking a Service Advisor to bridge customers and the service team. You will explain technician recommendations in clear language, identify vehicle needs, and uncover upsell opportunities to keep drivers safe.

The role emphasizes delivering an exceptional customer experience and meeting sales targets. You will work in state-of-the-art service departments, interacting with technicians, parts staff, and customers to ensure timely, transparent service and ongoing loyalty.

Competenze

• High school diploma or equivalent required.
• Excellent customer experience and communication skills expected.
• Strong interpersonal and organizational abilities.
• Willingness to follow up with customers and use technology.

Mansioni

• Schedule and prepare appointments to ensure a great service experience.
• Meet or exceed targeted sales goals and CSI scores.
• Greet customers warmly and assess vehicle needs.
• Conduct walk-arounds, inspections, and test drives to determine service needs.
• Produce repair orders with cost estimates and transparency.
• Coordinate with technicians and parts staff for timely work.
• Follow up with customers on status and satisfaction.

Conoscenze

Customer service

Communication

Product knowledge

Consultative selling

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

Repair order software

Descrizione del lavoro

AutoNation Inc. is seeking a Service Advisor to bridge customers and the service team. You will explain technician recommendations in clear language, identify vehicle needs, and uncover upsell opportunities to keep drivers safe.

The role emphasizes delivering an exceptional customer experience and meeting sales targets. You will work in state-of-the-art service departments, interacting with technicians, parts staff, and customers to ensure timely, transparent service and ongoing loyalty.