Service Advisor: Elevate Customer Experience & Upsell

AutoNation Inc.; Santa Clarita (CA); Sur place; USD 50 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

401k matching

Health, dental, vision insurance

Associate purchase and discount perks

YouDecide deals and partner discounts

Résumé du poste

AutoNation is one of the largest automotive retailers in the United States, delivering a seamless service experience and leveraging leading-edge technology to uncover opportunities for customers. The Service Advisor acts as the liaison between service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine vehicle needs, and manage repair orders with transparent cost

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology. Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilités

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Connaissances

Customer service

Sales experience

Communication skills

Technology savvy

Interpersonal skills

Formation

High school diploma

Description du poste

AutoNation is one of the largest automotive retailers in the United States, delivering a seamless service experience and leveraging leading-edge technology to uncover opportunities for customers. The Service Advisor acts as the liaison between service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine vehicle needs, and manage repair orders with transparent cost