Service Advisor: Elevate Customer Experience & Car Care

AutoNation; Carlsbad (TX); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Health, dental and vision insurance

Maternity benefits

Associate vehicle discounts

YouDecide discounts

DRVPNK cancer charity involvement

Job summary

AutoNation is seeking a Service Advisor to bridge the service lane and customers in our nationwide network. You will set appointments, explain technician recommendations in plain terms, and pursue upsell opportunities to keep vehicles safe and running well.

You will greet customers, determine vehicle needs, prepare repair orders with transparent pricing, and collaborate with technicians and parts staff to deliver timely service while building loyalty and trust.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service excellence

Communication skills

Sales ability

Tech-savvy

Interpersonal skills

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to bridge the service lane and customers in our nationwide network. You will set appointments, explain technician recommendations in plain terms, and pursue upsell opportunities to keep vehicles safe and running well.

You will greet customers, determine vehicle needs, prepare repair orders with transparent pricing, and collaborate with technicians and parts staff to deliver timely service while building loyalty and trust.