Automotive Service Advisor: Elevate Customer Experience

AutoNation; White Plains (AL); Presencial; USD 61.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Health insurance

Dental insurance

Vision insurance

Vehicle discounts

YouDecide deals

DRVPNK mission

Descripción de la vacante

AutoNation is seeking a Service Advisor to bridge the gap between Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You’ll work in our state-of-the-art service departments, handling appointments, cost estimates, and transparent repair orders while delivering an outstanding customer experience that drives loyalty.

Formación

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilidades

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Conocimientos

Customer experience

Sales experience

Communication

Interpersonal skills

Organizational skills

Tech-savvy

CRM software

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

AutoNation is seeking a Service Advisor to bridge the gap between Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You’ll work in our state-of-the-art service departments, handling appointments, cost estimates, and transparent repair orders while delivering an outstanding customer experience that drives loyalty.