Service Advisor: Elevate Experience & Auto Care Solutions

AutoNation; New Rochelle (NY); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

401k matching

Health, dental and vision insurance

Vehicle purchase & service discounts

YouDecide discounts

DRVPNK cancer charity support

Job summary

AutoNation, a leading U.S. automotive retailer, seeks a Service Advisor to bridge customers and technicians in our state-of-the-art service departments.

Translate technician recommendations into clear guidance and identify upsell opportunities to keep drivers safe. As a Service Advisor, you will schedule and prepare appointments, greet customers, estimate costs, coordinate with parts and technicians, and follow up to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Exceptional customer experience

Communication

Consultative selling

Organizational skills

Technology savvy

Follow-up with customers

Education

High school diploma or equivalent

Job description

AutoNation, a leading U.S. automotive retailer, seeks a Service Advisor to bridge customers and technicians in our state-of-the-art service departments.

Translate technician recommendations into clear guidance and identify upsell opportunities to keep drivers safe. As a Service Advisor, you will schedule and prepare appointments, greet customers, estimate costs, coordinate with parts and technicians, and follow up to ensure satisfaction.