Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation; Westmont (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee discounts

Maternity benefits

Job summary

AutoNation, one of the nation's largest automotive retailers, seeks a Service Advisor to bridge technicians and customers in its state-of-the-art service departments.

In this role you will greet customers, determine vehicle needs, prepare repair orders with estimates, and explain maintenance recommendations in clear language to build trust. You will work with technology to uncover selling opportunities and help drive loyalty across generations.

Qualifications

• High school diploma or equivalent.
• Proven ability to deliver exceptional customer service.
• Previous sales experience preferred but not required.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Greet customers and determine vehicle needs based on walk-arounds and tests.
• Produce repair orders with cost/time estimates and maintain transparency.
• Follow up with customers to ensure satisfaction and drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation, one of the nation's largest automotive retailers, seeks a Service Advisor to bridge technicians and customers in its state-of-the-art service departments.

In this role you will greet customers, determine vehicle needs, prepare repair orders with estimates, and explain maintenance recommendations in clear language to build trust. You will work with technology to uncover selling opportunities and help drive loyalty across generations.