Service Advisor: Elevate Customer Experience & Upsell Tech

AutoNation; Valencia (PA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Maternity benefits

Employee vehicle discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in clear language and identify upsell opportunities to keep vehicles safe and customers satisfied.

You’ll schedule appointments, greet customers, estimate repair costs, coordinate with parts and technicians, and help drive loyalty through exceptional service and a focus on safety and quality.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal and organizational skills.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Sales

Communication

Interpersonal skills

Organizational skills

Technology aptitude

Driver's license

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in clear language and identify upsell opportunities to keep vehicles safe and customers satisfied.

You’ll schedule appointments, greet customers, estimate repair costs, coordinate with parts and technicians, and help drive loyalty through exceptional service and a focus on safety and quality.