Service Advisor: Elevate Customer Experience & Car Care

AutoNation; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts

DRVPNK charity involvement

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service network. You will bridge technicians and customers, translate repair recommendations into plain language, and identify upsell opportunities while keeping vehicles safe and customers informed.

In this role you will set appointments, greet customers, estimate costs and times, and collaborate with parts and service teams to ensure timely completion. A strong focus on service quality and loyalty is essential.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service experience.
• Ability to meet sales goals.
• Strong communication and organizational skills.
• Comfort with technology and systems.

Responsibilities

• Schedule and confirm appointments for customers.
• Meet or exceed sales and CSAT targets.
• Greet customers and assess vehicle needs.
• Explain technician recommendations in clear terms.
• Prepare repair orders with time and cost estimates.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction.
• Build loyalty through superior service.

Skills

Customer service

Sales skills

Communication

Technology aptitude

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service network. You will bridge technicians and customers, translate repair recommendations into plain language, and identify upsell opportunities while keeping vehicles safe and customers informed.

In this role you will set appointments, greet customers, estimate costs and times, and collaborate with parts and service teams to ensure timely completion. A strong focus on service quality and loyalty is essential.