Service Advisor: Elevate Customer Experience with Tech

AutoNation; Waco (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision

Maternity benefits

Vehicle discount programs

YouDecide discounts

DRVPNK charity program

Job summary

AutoNation is seeking a Service Advisor to bridge customers and technicians in our service departments. You’ll explain recommendations in plain language and spot up-sell opportunities to keep vehicles safe. Join a nationwide team servicing thousands of cars with a focus on exceptional customer experience.

You will greet customers, gather information, prepare estimates, and coordinate with technicians to ensure timely, transparent service, while building loyalty and trust with customers.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales ability

Communication

Technology affinity

Career orientation

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge customers and technicians in our service departments. You’ll explain recommendations in plain language and spot up-sell opportunities to keep vehicles safe. Join a nationwide team servicing thousands of cars with a focus on exceptional customer experience.

You will greet customers, gather information, prepare estimates, and coordinate with technicians to ensure timely, transparent service, while building loyalty and trust with customers.