Service Advisor: Elevate Customer Experience & Upsell Tech

AutoNation; New Mexico; On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental & Vision

Associate discounts

YouDecide deals

DRVPNK cancer charity support

Job summary

AutoNation is seeking a Service Advisor to be the bridge between Service Technicians and customers in our state-of-the-art service departments. You will explain technician recommendations in clear language and suggest up-sell opportunities to keep the vehicle safe.

Responsibilities include scheduling, greeting customers, assessing needs via walk-arounds and test drives, producing repair orders with transparent estimates, and maintaining timely communication with the team to ensure a great

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Goal setting

Communication

Interpersonal skills

Organizational skills

Technology savvy

Driver's license

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to be the bridge between Service Technicians and customers in our state-of-the-art service departments. You will explain technician recommendations in clear language and suggest up-sell opportunities to keep the vehicle safe.

Responsibilities include scheduling, greeting customers, assessing needs via walk-arounds and test drives, producing repair orders with transparent estimates, and maintaining timely communication with the team to ensure a great