Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation; Des Plaines (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK charity mission

Job summary

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining recommendations in clear terms and identifying upsell opportunities to keep vehicles safe.

You will set appointments, meet sales and customer-satisfaction targets, greet customers, and determine vehicle needs through walk-arounds, inspections and test drives, ensuring transparency in costs and timelines.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales aptitude

Technology fluency

Interpersonal skills

Organizational skills

Willingness to follow up

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining recommendations in clear terms and identifying upsell opportunities to keep vehicles safe.

You will set appointments, meet sales and customer-satisfaction targets, greet customers, and determine vehicle needs through walk-arounds, inspections and test drives, ensuring transparency in costs and timelines.