Service Advisor: Elevate Customer Experience & Vehicle Care

Asbury; Smyrna (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Health insurance

Vision insurance

Dental insurance

Disability insurance

401k with company match

Pet insurance

Job summary

Asbury is seeking a Service Advisor to be the face of the dealership for service customers in Smyrna, GA. You will greet customers, collect vehicle information, and present maintenance options in a professional manner.

You will generate repair estimates, communicate timelines, answer calls, schedule appointments, and build rapport to drive CSI and repeat business while following warranty guidelines and state laws.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information.

Skills

Customer service

Phone skills

Computer skills

Valid driver’s license

Job description

Asbury is seeking a Service Advisor to be the face of the dealership for service customers in Smyrna, GA. You will greet customers, collect vehicle information, and present maintenance options in a professional manner.

You will generate repair estimates, communicate timelines, answer calls, schedule appointments, and build rapport to drive CSI and repeat business while following warranty guidelines and state laws.