Dynamic Automotive Service Advisor - Guest Experience Pro

Asbury; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

401k with company match

Health, vision, dental

Life Insurance

Employee discounts

Paid volunteer hours

Job summary

Asbury Automotive Group is seeking a Service Advisor to join our team in a fast-paced dealership environment. You will greet customers, build rapport, promote maintenance services, provide accurate repair estimates, and schedule work with technicians while ensuring adherence to manufacturer guidelines and CSI goals.

You should have strong customer service, phone, and computer skills, plus (preferred) prior automotive Service Advisor experience and a valid driver’s license.

Qualifications

• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specs.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow procedures for customer post follow-up to drive repeat visits and CSI.
• Comply with warranty guidelines and procedures.
• Conduct business honestly to maintain CSI goals.
• Adhere to all laws and company policies regarding customer and vehicle information.
• Manage in fast-paced environment with limited supervision.

Skills

Customer service

Communication skills

Phone skills

Computer skills

Sales experience

Job description

Asbury Automotive Group is seeking a Service Advisor to join our team in a fast-paced dealership environment. You will greet customers, build rapport, promote maintenance services, provide accurate repair estimates, and schedule work with technicians while ensuring adherence to manufacturer guidelines and CSI goals.

You should have strong customer service, phone, and computer skills, plus (preferred) prior automotive Service Advisor experience and a valid driver’s license.