Automotive Service Advisor: Elevate Customer Experience

Asbury; Woodlawn (MD); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and FC

Employee discounts

Job summary

Asbury is seeking a Service Advisor at 6970 Security Blvd, Baltimore, MD 21244, USA. The role focuses on greeting customers, selling needed services, and aligning with manufacturer maintenance schedules to ensure customer satisfaction.

The ideal candidate will provide exceptional guest experiences, manage estimates, and schedule repairs while upholding CSI targets and company guidelines. Strong communication and computer skills are essential.

Qualifications

• Previous automotive Service Advisor experience is heavily preferred.
• Must be at least 18 years old.
• Must have a valid driver's license.
• Must pass pre-employment background check and drug test.
• Excellent customer service, phone and computer skills required.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles per manufacturer specs.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury is seeking a Service Advisor at 6970 Security Blvd, Baltimore, MD 21244, USA. The role focuses on greeting customers, selling needed services, and aligning with manufacturer maintenance schedules to ensure customer satisfaction.

The ideal candidate will provide exceptional guest experiences, manage estimates, and schedule repairs while upholding CSI targets and company guidelines. Strong communication and computer skills are essential.